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How
long will it take to receive my order?
Can I customize back graphic lettering?
Can I add to or subtract lettering from a design?
What if I receive a defective item?
Can I return sizes that don't fit?
Will the screen printed graphics wash out or
fade?
Why did I receive more/less items than I ordered?
Can I pay using a school purchase order?
Can I pay through my school activities account?
Can I add different styles of shirts together
to get to a higher price break?
I need my shirts in four days, is that a problem?
Can I order less than 12 pieces?
Can I get a sample to see the quality and to
use for sizing?
Screen printed and embroidered items take approximately 8 working days to produce plus shipping time. We ship these items from our
Omaha, Nebraska location UPS Ground Service. See our shipping
page to determine the time it will take your order to
reach you once it has been shipped. Fundraising items have
their own production time, ranging from a few days to a few
weeks. Production time is influenced by order volume, so call
us to obtain a current production time for any of the items
you are interested in.
Back graphics 07B-01 through 07B-09 are the only graphics specifically made to be used as back graphics. We can, however, alter
most of our other designs to be used as back graphics with the lettering you want.
There are setup and screen charges involved with doing this,
so please call us at 888-698-9550 to discuss any designs you
would like to customize.
Yes! Our full front and left chest graphics are completely
customizable, so you can alter them any way, shape or form.
Occasionally a defective item gets through our quality control
measures. You can return the defective item within 10 days
of receipt of your order for a refund or replacement. Please
call for a return authorization prior to returning any merchandise.
Due to the custom nature of our products, we are unable to
accept returns due to misjudgements in sizes. We offer samples
for sizing, so if you are unsure about the sizes you need,
call us for a random sample.
We use the best quality inks and manufacturing equipment when
producing our screen printed apparel. However, there will
always be a slight dulling of the print due to a process called
fibrilation. When washed and dried, cotton fibers make their
way to the surface of the print, giving it a slightly dulled
appearance when compared to an unwashed print. This is an
unavoidable side effect of printing on fabric.
You will always receive exactly the number of apparel items
you ordered, maybe even a few more. With fundraising items,
it is standard practice in our industry to allow a 5% overrun/underrun
margin. You will be billed for the number of fundraising items
you receive, and the number of apparel items you order.
Yes! We will bill your school for your order as long as we
receive the proper signed paperwork authorizing your purchase.
We cannot begin processing your order until we receive a purchase
order, so please have the PO prepared before ordering so the
order is not delayed.
Yes! We can bill your activities account, but we do require
a credit card number when the order is placed. If we have
not received payment by the invoice due date, the credit card
will be charged for the full amount of the order.
Yes! As long as the design and ink colors remain the same,
you can combine different styles of shirts (i.e. T-shirts
and Sweatshirts) to obtain a higher quantity price break.
It may not be, depending on our current production schedule.
We do have a 15% rush charge for orders that are needed faster
than our standard 7-8 working day production time. If we can
fit your rush order into our production schedule, we would
be more than happy to do it. Additional shipping charges for
Second Day or Next Day Air may apply, depending on the part
of the country you live in.
Unfortunately, due to the time required for prepress work
and setup, we do not normally accept orders less than 12 pieces.
Occassionally, we will accept less than minimum orders if
it is a reorder, but there is a $50 setup charge on these
orders.
Absolutely. We can send you a sample for sizing, but our samples
are blank and may not be in the color you wish to order. You
can use the samples to try on and determine the sizes you
need. We require a credit card number when samples are requested.
If the items are returned within the specified time, the card
will not be charged. If the items are not returned, the card
will be charged at the lowest quantity price for the item
plus a shipping/handling charge.
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